Example of useless error message

This is what I got trying to track my recent purchase from Apple Store …

That may not be the most useless error message ever seen on Web but it comes pretty close … One would expect a bit more professional treatment from such big company …

Why does a company that puts so much emphasis on user experience and perception (like Apple) pick business partners (such as this one – or one certain Canadian wireless provider company running the GSM network) that suck so much that it ruins this perception ? Are the other companies even worse ? Hard to imagine …

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